Ambient agents, built around your systems.

Five kinds of agents, one pattern: they work in the background of your operations, wrapped around your existing systems. Agents do the volume. Judgment stays with your team.

The capability catalog

Each agent type runs in your environment and keeps a defined line between what the agent does and what your team decides.

Runtime Agents

Connect models to tools, documents, databases, messaging channels, and workflows.

  • scheduled reports
  • workflow monitoring
  • tool-using business agents

Where it runs: Managed runtime, or deployed into your VPC for CISO requirements.

What stays human: Approvals, exception handling, and shutdown stay with your team.

Coding Agents

Agents that understand your codebase, make changes, write tests, and support internal software teams.

  • dashboard changes
  • integration support
  • test generation

Where it runs: Against your repositories, inside your boundary.

What stays human: Every change goes through your code review before merge.

Knowledge Agents

Private assistants that search, summarize, and act on company knowledge without rummaging through folders.

  • legal knowledge
  • maintenance manuals
  • compliance answers

Where it runs: Over approved sources, inside your permission model.

What stays human: Your team owns the corpus and checks the citations.

Operations Agents

Agents for repetitive coordination: checking statuses, preparing reports, routing exceptions, and updating teams.

  • pending invoice reminders
  • MIS summaries
  • client intake routing

Where it runs: Around your ERP exports, inboxes, and queues.

What stays human: Anything touching money, records, or customers waits for a person.

Communication Agents

Agents inside channels your team already uses, turning messages into tasks, summaries, reminders, and updates.

  • chat summaries
  • email triage
  • escalation alerts

Where it runs: Inside the channels your team already uses.

What stays human: Nothing sends without review until you say otherwise.

The architecture underneath

Agents handle the reading, matching, and drafting. Deterministic layers own the sequencing, approvals, and execution that must run the same way every time. The system of record stays exactly where it is.

Agent layer

Agents that read documents, reason over records, prepare actions, use tools, and escalate when confidence is low.

Control layer

Confidence thresholds, human review, audit trails, access boundaries, and execution policies that decide what an agent may do.

Workflow layer

Deterministic routing, approvals, system updates, and exception handling that should not depend on model improvisation.

Integration layer

Connections to the systems of record: ERP, CRM, ATS, ticketing, databases, email, file stores, and internal tools.

A smaller toolset is a more reliable agent.

An agent must choose a tool for every request. Fewer, better-defined tools mean fewer wrong choices — which is why our first move on messy systems is usually removing tools and workarounds, not adding them.